Effort to quality - DENKEN Co.,Ltd

Establishment of quality assurance system which is applicable for business management.

Our company bases on management principle of customer first priority, building the strong quality management system as a unit, working on a maintenance improvement, improving customer satisfaction and improving the quality are as eternal theme, quality assurance department takes central expectation and makes an effort to continuous improvement.

POLICY & GOALQuality policy・Objective

Quality policy

"Deeping" and "Evolving"

Creating added value centered on human resources and technology. Evolving into a sustainable company and continuing to be the company of choice for our customers.

Quality Objective

We will provide products and services that satisfy QMS standard requirements,customer requirements, and lows and regulations.
We will work on continuous improvement to improve customer satisfuction.
We will ensure thorough communication inside and outside the organization to achieve quality targets.

April, 2023
President and CEO Genta Ishii

BUSINESS-RELATED DIAGRAMRelated Business Chart

Related Business Chart

ACTIONEffort to quality improvement

We check and evaluate the line to guarantee the product which is manufactured to satisfy the customer's specification, and also delivery the product following the design review rule before shipping.
We work on to secure the human resources with resources and ability to accomplish production realization process with the QMS as core based on ISO9001.

Quality assurance

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Quality control process chart

It is a design document about one product, determine the process from materials accepting, manufacturing until shipping, find the waste at the manufacturing stage and clarify the reason of process change,using as the tool that manager can control whole process easily.
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Certification of inspector.

Inspectors are educated and certified to clarify their ability for accomplishing the work.
Measuring equipment calibration

Measuring equipment of mechanism and electricity are calibrated makes guarantee the quality by manufacturing accurate dimension and value following specification of design.
Shipping inspection

We judge the product to match the specification of customer before shipping.
If nonconformity is confirmed, it can not ship until the correction is completed.

Human resources

To be conscious about quality, we work on understanding importance of quality having new employee training, assigned destination training, specialty training and company wide training.

State of company wide training.
State of stratified training.
State of new employee training.
State of specialty training (1).
State of specialty training (2).

For customer satisfaction improvement

A customer satisfaction survey: We implement a customer survey based on the purpose of offering a quality which is relief and reliable by having a communication with customer.
We are striving business improvement towards a frank opinion of customer.

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Internal audit

As c(check) of PDCA cycle, performance evaluation of each process activity is carried out.
As opportunity for improvement and also top management revue, a horizontal expansion is held.

ISOIso obtainment status

※The year and month indicate the acquisition date　　　　

Plant	Divisions	ISO 9001	ISO 14001	ISO 13485	ISO 17025	ISO 27001
Headquarters factory	System Solution division Innovation center Administrative division Quality Assurance department	Aug.2015 ○	May.2002 ○	－	－	－
Headquarters factory	Solar Energy division					Oct.2020 ○ EMS development division
Takasaki plant	Parking division					－
Onizaki plant	Metal Solution division					－
Morie plant	Electronics division	Nov.1995 ○		－	Sept.2016 ○	－
Minamikitsuki plant	Health care division	－		Jun.2011 ○	－	－
Yasaka plant	Health care division	－		－	－	－
Chubu office	Electronics division Chubu evaluation center	－	－	－	Dec.2018 ○	－